FAQs
Welcome to the Peacefulish frequently asked questions section! Here you'll find quick answers to some of the most common questions our customers have. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team at peacefulish.shop@gmail.com.
Orders:
- How do I place an order? Simply browse our store, add the items you want to your cart, and follow the easy steps of the checkout process.
- What payment methods do you accept? We accept various forms of payment, including credit cards (Visa, Mastercard, American Express), PayPal, and other options that will be displayed during checkout.
- Can I modify or cancel my order after placing it? Please contact us as soon as possible at peacefulish.shop@gmail.com if you need to modify or cancel your order. We will do our best to assist you, but please note that once the order has been processed or shipped, we will not be able to make changes or cancellations.
- Will I receive an order confirmation? Yes, once your order has been successfully placed, you will receive a confirmation email with your purchase details.
Shipping:
- How much does shipping cost? Shipping costs vary depending on the destination and the weight/size of your order. The exact costs will be calculated and displayed during the checkout process before you finalize your purchase.
- How long will it take for my order to arrive? For shipments within the United States, the estimated delivery time is 3 to 5 business days. For international shipments, the estimated delivery time is 7 to 15 business days. Please note that these are estimated times and may vary.
- Do you ship internationally? Yes, we ship to various international destinations. Shipping costs and times will be calculated during the checkout process.
- How can I track my order? Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment.
- What if my order doesn't arrive? If you experience any issues with the delivery of your order, please contact us at peacefulish.shop@gmail.com and we will do our best to help you resolve the situation.
Returns & Refunds:
- What is your return policy? We accept returns within 30 days of receiving the product, provided that the item is unused, in its original packaging, and in the same condition that you received it. Personalized products are not eligible for return unless they have a defect.
- How do I make a return? Please refer to our "Shipping & Returns" page for detailed instructions on how to initiate the return process or contact us at peacefulish.shop@gmail.com.
- Who pays for return shipping costs? Generally, return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in the shipment.
- When will I receive my refund? Once we receive and verify the returned item, we will process your refund within [insert number] business days. The refund will be credited to your original payment method.
Products:
- Are personalized products returnable? No, personalized products are not eligible for return unless they have a manufacturing defect or arrived damaged.
- How can I request a personalized product? The options and process for requesting personalized products will be detailed on the specific product page. If you have any questions, please don't hesitate to contact us at peacefulish.shop@gmail.com.
- Can product colors vary slightly from the images? While we make every effort to display product colors accurately, please be aware that slight variations may occur due to differences in monitor settings.